Fleet Manager / Dispatcher
Company: Warren Transport, Inc.
Location: Waterloo
Posted on: May 7, 2024
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Job Description:
POSITION INFORMATION Under direct supervision and in support of
Warren s culture, all employees are expected to consistently,
effectively and reliably perform in accordance with the Company s
values. The Fleet Manager is responsible for balancing the needs of
fleet safety, drivers and maximizing production, by being held
accountable for all aspects of service once dispatched on a load.
To ensure high quality and profitable operation of the division by
coordination the personal, performance, training and service needs
of an assigned group of drivers. To motivate and retain drivers in
accordance with company and departmental quality, utilization and
profit objectives. BASIC RESPONSIBILITIES Coach and manage a fleet
of drivers to ensure safe driving, on-time delivery performance and
fleet profitability. Develop relationships with drivers to improve
performance and encourage retention. Accountability for on-time
pickup/delivery percentages, out-of-service percentages, miles per
month per truck, operator turnover percentages, revenue per truck
per week. Interact with contractors, Warren employees, and vendors
via face to face, phone, email, or instant messaging communication.
Selling load opportunities to operators. Assumes ownership for each
load from the point of dispatch to the point of delivery.
Dispatches complete and accurate load information at all times.
Communicates customer expectations to operator. Coordinate with
Load Planning personnel to obtain loads that meet driver and
customer needs. Satisfies all border crossing, port loading or
other unique requirements. Manages the personal, training, and
service needs of an assigned fleet of operators. Coordinates
operator s service-related needs to monitor service issues (i.e.,
permits, service failures, tickets) by proactively minimizing and
resolving problems. Manages DOT-related issues by coordinating
compliance with log hours, and other safety-related matters,
providing direction and ensuring scheduled completion and or
resolution. Demonstrate and advocate Warren s Safety First Culture
Knowledge, understanding and practice of following all laws,
regulations, and rules. Recommends and implements appropriate plans
for improvement where necessary. Communicates fleet needs with
internal partners, such as Load Planner. Advocating for driver when
needs are not met. Notifies CSR and planners if assistance is
necessary to help resolve issues. Communicates with internal
partners when there are changes to a load. Coordinates Y-splits
with Load Planner. Meets or exceeds CPM, RWT, net settlements and
driver turnover percentage goals. Performs other duties, tasks, or
responsibilities as assigned. QUALIFICATIONS Four year college
degree from an accredited institution, or equivalent work
experience preferred. Excellent communication skills, verbal and
written. Strong problem solving and critical thinking skills.
Ability to negotiate. Motivated to achieve both company and
personal goals. Proficient computer and internet skills (Microsoft
Office products, Word and Excel). Able to build rapport quickly
Must be able to demonstrate a proactive commitment to Warren
corporate values and the success of all staff. WORKING CONDITIONS
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. While performing the duties of this job, the employee is
regularly required to talk or hear. This is largely a sedentary
role; however, some filing is required. This would require the
ability to lift files, open filing cabinets and bend or stand on a
stool as necessary. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
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Keywords: Warren Transport, Inc., Des Moines , Fleet Manager / Dispatcher, Professions , Waterloo, Iowa
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