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Help Desk Technician

Company: TEKsystems
Location: Des Moines
Posted on: February 13, 2019

Job Description:

Responsibilities:

  • Provide first line response for customers requiring assistance with information technology issues and problems
  • Respond to requests for technical assistance by phone, email, remote desktop and/or using the help desk ticket management system
  • Maintain and support employee computers, tablets, smart phones, servers, network equipment and common applications
  • Monitor/Maintain unified backup system
  • Provided Lan/Wan networking support
  • Support/maintain user accounts through Active Directory including rights, permissions and groups
  • Other duties as assignedSkill Set:
    • Ability to work through problems that arise in a desktop environment
    • Familiar with VMware and servers
    • Familiar with Vitalization
    • Three years face to face help desk support experience
    • 1 year phone support experience.
    • Knowledge of Microsoft environment
    • Help desk ticketing support experience
    • Experience with virus and spyware removal on networks and individual systems
    • Exceptional customer service skills
    • Excellent administrative and documentation skills
    • Ability to Multi-task and work with little supervision About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. - provided by Dice Help Desk Technician

      Keywords: TEKsystems, Des Moines , Help Desk Technician, Professions , Des Moines, Iowa

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