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Front Desk Agent/ Shuttle Driver

Company: Holiday Inn Express and Suites-Des Moines Downtown
Location: Des Moines
Posted on: July 14, 2019

Job Description:

Our Holiday Inn Express & Suites team is seeking an experienced Front Desk Associate & Shuttle Driver to join our award winning team! This is a full-time position. Job DescriptionBe a part of something great! At Holiday Inn Express & Suites, we can offer you positive work environment, a family feel, and an opportunity to become successful in your role leading to new opportunities. Our employees have a passion for what they do and for guest satisfaction. The best description of our workplace environment can be passionate, positive, family oriented, dedication to the guests, and loyalty to the brand.If this sounds like your ideal work environment, please apply with us today! Core ResponsibilitiesEnsures every guest is greeted and Welcomed on arrivalRegisters and book guests, verifying reservation, address, email address and credit informationAnswers all inbound calls in a professional mannerHas an intimate knowledge of the hotel facilities and the local geographic areaAccepts payment for guests' accounts at the time of registration and at checkoutMaintains a house bank and make a deposit and accurate report of receipts dailyProcesses all Retail transactions for the guestResponsible for restocking and assuring overall cleanliness of RetailTakes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all timesWorks as a team player and interacts with all internal and external customers in a friendly/efficient mannerAll guests must be treated in a manner to ensure their complete satisfactionAlways strive to exceed guest expectations and meet brand standards ExperienceCustomer service experience in the hospitality industry strongly preferred. Expereince with OPERA system highly preferred.1-2 years of experience in a customer service positionMust have a valid driver's license with safe driving recordPre-employment drug screeningBasic computer knowledge and some knowledge in word, excel, outlook, and internet Schedule Night and Weekend hours required. Schedule may vary due to the specific needs of the hotel Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

Keywords: Holiday Inn Express and Suites-Des Moines Downtown, Des Moines , Front Desk Agent/ Shuttle Driver, Professions , Des Moines, Iowa

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