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Centralized Sales Supervisor (SAFE) 1

Company: Wells Fargo
Location: Des Moines
Posted on: September 8, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Mortgage Centralized Sales is seeking a Supervisor that will be responsible for supervising and developing a team of Home Mortgage Consultants in a telephone sales environment, ensuring that production goals and customer needs are met while generating quality loans compliant with company policy and procedure. This role will also be responsible for developing and maintaining the Wells Fargo Virtual Channel relationships, working closely with aligned Business Development Groups and National Program Teams, to uncover market opportunities to grow Centralized overall.

Duties include: coaching and developing a positive and productive work environment; coordinating and building relationships with business partners; monitoring performance for quality, efficiency and sales improvement opportunities; developing sales and referral skills; creating individual development plans with staff; maintains adequate staffing level to meet goals; ensures that regulatory licenser and continuing education requirements are met; identifying risk and makes sound recommendations to management; communicating company policy, procedures, and practices. Primary focus of the role is on day-to-day operational execution and sales effectiveness within a small sales force.

This role is responsible for supervising and developing a team of Home Mortgage Consultants in a telephone sales environment, ensuring that production goals and customer needs are met while generating quality loans compliant with company policy and procedure. This role will also be responsible for developing and maintaining the Wells Fargo Virtual Channel relationships, working closely with aligned Business Development Groups and National Program Teams, to uncover market opportunities to grow Centralized overall.

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO)outlined in the job expectations below.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:


  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


    Required Qualifications


    • 3+ years of customer service experience
    • 3+ years of sales experience


      Desired Qualifications


      • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
      • Experience identifying additional opportunities to sell products and services to customers
      • Ability to handle information professionally and confidentially
      • Effective organizational, multi tasking, and prioritizing skills
      • Excellent verbal, written, and interpersonal communication skills
      • Outstanding problem solving skills and experience resolving escalated/complex customer issues
      • Leadership experience; including the ability to coach teams, exceed departmental objectives, motivate, and provide performance feedback, all in a fast-paced and ever changing environment


        Other Desired Qualifications


        • Mortgage Origination
        • Previous management experience
        • Recruitment experience


          Job Expectations


          • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.


            Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

            IA-Des Moines: Min: $47,500 Mid: $60,000Street AddressIA-Des Moines: 800 Walnut St - Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Des Moines , Centralized Sales Supervisor (SAFE) 1, Sales , Des Moines, Iowa

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