DesMoinesRecruiter Since 2001
the smart solution for Des Moines jobs

Customer Service Representative I

Company: Centene Corporation
Location: Des Moines
Posted on: September 13, 2020

Job Description:

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resourcesProvide assistance to members and/or providers regarding website registration and navigationDocument all activities for quality and metrics reporting through the Customer Relationship Management (CRM) applicationProcess written customer correspondence and provide the appropriate level of timely follow upMay coordinate member transportation and make referrals to other departments as appropriateMaintain performance and quality standards based on established call center metrics including turn-around timesFoundation Care:Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing servicesResearch and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustmentIdentify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reductionEducation/Experience: High school diploma or equivalent. 1 years of call center customer service experience, or 2 years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.License/Certification:For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.For Nebraska Total Care Only: High school diploma required. . 1 customer service experience preferred. Customer Service experience in healthcare or insurance industry strongly preferred.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Keywords: Centene Corporation, Des Moines , Customer Service Representative I, Sales , Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Part - Time Sales Teammate (3pm-8pm)
Description: Job Description Under Armour Retail is seeking a brand passionate Sales Associate.
Company: Under Armour, Inc.
Location: Des Moines
Posted on: 09/21/2020

Sales Assistant
Description: Are you a talented and motivated individual looking for a new interesting challenge or fresh opportunity We're on the lookout for new representatives in the nearby and surrounding areas To be part of (more...)
Company: Spora
Location: Ames
Posted on: 09/21/2020

Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: Waterloo
Posted on: 09/21/2020


INSIDE SALES REPRESENTATIVE (Full-Time, Part-Time)
Description: ID 2020-4070Job Locations Des Moines, IAJob Post Information : Posted Date 2020-09-16Department z Advertised on Job TargetSchedule Multiple OptionsWage Description Customer Service Position Format: Base (more...)
Company: Mass Markets
Location: Des Moines
Posted on: 09/21/2020

Sales Representative - Training Offered
Description: Sales Representative - Rural Markets If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right (more...)
Company: Platinum Supplemental Insurance
Location: Des Moines
Posted on: 09/21/2020

Customer Service Representative - Work from Home
Description: Join our TTEC work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.We're (more...)
Company: TTEC
Location: Ames
Posted on: 09/21/2020

Sales Assistant
Description: Are you a talented and motivated individual looking for a new interesting challenge or fresh opportunity We're on the lookout for new representatives in the nearby and surrounding areas To be part of (more...)
Company: Spora
Location: Des Moines
Posted on: 09/21/2020

Call Center Customer Service Representative
Description: Our client, a large financial services company in Des Moines, is seeking a Call Center Representative to join their team. This is an entry-level opportunity
Company: Juno Search Partners
Location: Des Moines
Posted on: 09/22/2020

Outside Agricultural Sales Representative
Description: 88,289 a year Average Commission Sell a unique product that makes a difference Be sure to read this entire ad before you complete our online application. Founded in 1989, AKE Safety Equipment is a (more...)
Company: AKE Safety Equipment
Location: Waterloo
Posted on: 09/21/2020

Customer Service Collections Representative
Description: Customer Service Collections Representative Accounting Finance Waterloo, Iowa Apply Description Position at The Courier The Courier in Waterloo/Cedar Falls, IA is looking for an experienced Customer (more...)
Company: Lee Enterprises
Location: Waterloo
Posted on: 09/21/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Des Moines RSS job feeds