Insurance Services Rep II - PL - starting at $36,000
Company: Nationwide
Location: Hartford
Posted on: February 25, 2021
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Job Description:
If you're passionate about helping people protect what matters
most to them, as well as innovating and simplifying processes and
operations to provide the best customer value, then Nationwide's
Property and Casualty team could be the place for you!
This position will be staffed in Des Moines, IA.
On April 5 , 2021 your career at Nationwide begins with an
award-winning 10-week training program that is designed to set you
up for success. Your training schedule will be Monday-Friday,
8:00am-4:30pm followed by a regular work schedule based on business
need. After training, schedule options may include the following:
5x8 Option 1: Mondays, Tuesdays, Wednesdays, Fridays, and Saturdays
1:30 PM - 10:00 PM5x8 Option 2: Mondays, Tuesdays, Wednesdays,
Thursdays 12:30 PM - 9:00 PM; and Saturdays 8:00 AM - 4:30 PM4x10
Option 1: Mondays, Thursdays, and Fridays 11:30 AM - 10:00 PM; and
Saturdays 11:45 AM - 10:00 PM4x10 Option 2: Mondays, Tuesdays,
Fridays 10:30 AM - 9:00 PM; and Saturdays 9:15 AM - 7:30 PM
Your total rewards package includes a starting salary of $36,000
(17.86/hr) with opportunities to increase pay based on performance,
a 10 - 15% shift differential on qualifying roles and a competitive
benefits package. Compensation Band: C2
Job Description Summary Do you thrive in a work environment where
you can deliver exceptional customer service? If you are a good
listener, skilled communicator and can gather and manage
information needed to assist with resolving insurance policy
questions then we want to hear from you!
As an Insurance Services Rep, you'll provide an effortless customer
experience through phone interaction in addition to e-mail, chat
and text regarding personal lines insurance policies from
customers, agents, third parties and business partners while
contributing to individual and team performance expectations. We'll
count on you to provide first time final resolution and proactive
solutions.
Job Description Key Responsibilities: ---Owns the customer
experience by answering foundational/moderate inbound phone calls,
emails, or other contacts inquiring about insurance products and
policies. Works and makes decisions with leader/subject matter
expert oversight. ---Applies personal lines insurance knowledge to
assist customers with foundational/moderate billing, credit and
premium changes. ---Provides a complete and accurate solution to
the customers' questions so they don't have to call back.
---Diagnoses issues and uses findings to minimize transfers,
issues, and call backs by using all available resources and systems
to make policy changes, answer policy and billing questions, take
payments and provide requested documentation. ---Offers customer
interactions consistent with company policies. ---Uses customer's
information to promptly resolve issues and identify the right
solutions in the first-time final interaction. ---Completes
customer interaction follow-up work to process all requested
updates efficiently and effectively. ---Navigates multiple computer
systems while maintaining an engaging customer interaction.
---Participates in and passes required comprehension and competency
testing in technical and customer service skills training to learn
current and best practices. May perform other responsibilities as
assigned. Reporting Relationships: Reports to Personal Lines
Customer Service Supervisor. Reports not typically assigned.
Typical Skills and Experiences: Education: High school or
comparable diploma; some undergraduate studies preferred.
License/Certification/Designation: N/A Experience: One year of
work-related customer service experience; high preference for
experience in the insurance or financial industry. Knowledge,
Abilities and Skills: Basic knowledge of general business practices
and terminology. Prefer familiarity with insurance or customer
service concepts. Skills needed for the role will be provided
during training and onboarding. Issue diagnosis, issue resolution,
compliance focus, active listening, and customer advocacy. Time
management, schedule dependability, basic math skills and ability
to interact in a co-hort learning environment is crucial. Customer
service mentality. Able to own the experience, advocate and be
customer centric. Staffing exceptions to the above must be approved
by the Manager and Human Resources. Values: Regularly and
consistently demonstrates the Nationwide Values and Guiding
Behaviors. Job Conditions: Overtime Eligibility: Nonexempt
(Eligible) Working Conditions: Call center environment; may include
24/7/365 hours of operations. Role requires thorough training and
onboarding that may differ from hired hours. Extended periods of
sitting/using personal computer and phone. Non-standard hours may
be required based on customer demand resulting in phone or other
contact volumes. Flexible work options may be available after
successful performance is acquired.
ADA: The above statements cover what are generally believed to be
principal and essential functions of this job. Specific
circumstances may allow or require some people assigned to the job
to perform a somewhat different combination of duties.
EQUAL OPPORTUNITY EMPLOYER: Nationwide is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive culture where everyone feels challenged, appreciated,
respected and engaged. Nationwide prohibits discrimination and
harassment and affords equal employment opportunities to employees
and applicants without regard to any characteristic (or
classification) protected by applicable law. We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation.
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its
affiliates and subsidiaries comply with the Iowa Smokefree Air Act.
Smoking is prohibited in all enclosed areas on or around company
premises as well as company issued vehicles. The company offers
designated smoking areas in which smoking is permitted at each
individual location. The Act prohibits retaliation for reporting
complaints or violations. For more information on the Iowa
Smokefree Air Act, individuals may contact the Smokefree Air Act
Helpline at 888-944-2247. PandoLogic.Category: General
Keywords: Nationwide, Des Moines , Insurance Services Rep II - PL - starting at $36,000, Sales , Hartford, Iowa
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