Inbound Sales Representative
Company: Mediacom
Location: State Center
Posted on: April 9, 2021
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Job Description:
GENERAL RESPONSIBILITIES:
The E-Commerce Sales Representatives will answer pre-screened
incoming calls from prospective customers, assess their needs,
recommend Mediacom products, overcome objections, close sales,
place orders in the billing system, and take customer payments. The
position also includes answering e-Chats from customers who are in
the process of purchasing online and assisting them through the
process to ensure they finalize their order. The position requires
successful use of several different computer applications
simultaneously.
SPECIFIC RESPONSIBILITIES
* Answers incoming calls and e-chats and occasionally places
outbound calls as directed
* Utilizes strategic offer positioning to maximize the value of
each sale
* Overcomes customer objections or hesitations to close the
sale
* Accurately and completely represents Mediacom's products and
services.
* Follows required department scripting including reading
disclaimers
* Ensures a positive customer experience by selling the value of
Mediacom's products and with polite and professional behavior
* Accurately records the outcomes of each interaction, sometimes in
multiple places depending on the type of interaction
* Is comfortable working in an office environment and maintains a
professional and respectful working relationship with co-workers
and management
* Utilizes multiple computer applications to manage interactions as
well as data entry and payment processing and more
* Consistently meets close rate, quality, utilization, and other
performance standards
* Ensures order completion by proactively collecting payments,
entering orders accurately, educating the customers, and following
up on orders.
* Follows all department and company policies and procedures
* Maintains confidentiality of information
* Performs other duties as assigned.
EXPERIENCE / SKILLS:
* High School Diploma or GED
* Computer literacy is required - proficiency is preferred
* Able to learn and use a variety of different computer
applications
* Previous sales and/or call center experience preferred
* Strong verbal and written communication skills
* Able to work at a fast-pace in a competitive environment and stay
focused
* Able to perform simple mathematical calculations
To apply, please submit a copy of your resume to:
anne.scafuri@mediacomcc.com
Keywords: Mediacom, Des Moines , Inbound Sales Representative, Sales , State Center, Iowa
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