PL Retention Agent - Dir Dist (Sales and Retention Agent)
Company: Cielo - Nationwide
Location: Monroe
Posted on: April 10, 2021
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Job Description:
If you're passionate about helping people protect what matters
most to them, as well as innovating and simplifying processes and
operations to provide the best customer value, then Nationwide's
Property and Casualty team could be the place for you! -- -- This
position is open to applicants located in Des Moines, Iowa and San
Antonio, Texas. -- Qualified candidates will have strong customer
service and communication skills. Sales experience preferred. --
Why Nationwide? Competitive starting salary, Monday-Friday work
schedule, collaborative work environment and excellent
opportunities for growth and promotion. -- Training for this
position will start on Monday, May 3rd. Training will be Monday -
Friday, 8:00 AM - 4:30 PM.; Followed by a regular schedule of
Monday - Friday, 10:30 AM - 7:00 PM. -- Compensation Grade: D2 --
-- Job Description Summary JOB SUMMARY: With limited supervision,
contact customers to provide a full range of services designed to
retain business and increase customer's awareness of the Nationwide
brand. Provides an extraordinary customer experience of all
personal lines products in all states and segments via outbound
telephone contacts, inbound phone calls, on-line chats, or internal
transfers. Performs retention-related work for various distribution
channels, access points, and numerous business units on behalf of
Nationwide. Responsible for cross-selling new products to current
policyholders and to quote/bind new products for new customers.
Process policy related additions, changes, and performs other
processing activities as needed. Provides back-up support to sales
agents by selling new multi-line of property/casualty insurance
business via direct (inbound and/or outbound) telephone or internet
contact with prospective customers in multiple states and all
associated duties with selling business. -- Job Description --
REPORTING RELATIONSHIPS: Reports to Supervisor or Manager.--
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
CORE JOB DUTIES & RESPONSIBILITIES:
1. Makes outbound calls and receives inbound return calls in all
states from current policyholders to perform various retention
related activities to include cross-selling additional Nationwide
products.-- Meets customer service production expectations and
quality standards. Receives in-bound sales calls, quotes and binds
new business, and is responsible for the respective trailing
documents for all states, including states with complex
underwriting guidelines.
2. Contacts policyholders after their claim has been closed to
provide an On Your Side review and inquire about their claims
experience.
3. Answers questions and explains next steps regarding member
policies being transitioned from exclusive agent to Direct channel.
Contacts customers with pending cancellations to save policies from
cancelling.-- Obtains all required trailing documents, underwriting
requests, or other documentation necessary to resolve issues.
Assist peers with questions and provide advice regarding
underwriting requests.
4. Contacts current policyholders via telephone to process policy
changes and advise policyholder on retention-related efforts from
underwriting on more complex situations.
5. Responds to adhoc retention-related opportunities; internal
phone transfers, emails, Click-2-Chat, notifications from the
service center, NF, etc.-- Work specialty skills such as CARE, open
book, THI, Life and Allied.
6. Interpret contracts and/or policy provisions for the most
complex states in order to provide explanations and information to
customers regarding coverage for all property and casualty and
other product policies.-- Determines and enters accurate
information into all related systems.
7. Maintains current and in-depth understanding of customer service
techniques, overall processing and product updates, and related
system enhancements. Assist Sales Agents with questions and
provides unique techniques to improve sales effectiveness. Serves
as a resource for peers outside of Underwriting core business
hours.
8. Serves as subject matter expert which may include system
changes, user acceptance testing, new product releases and
assistance in the roll out and adoption with peers.-- Participates
in user meetings with IT, project team and consultants. Assigned to
miscellaneous projects.
9. Identifies cross selling opportunities and recommends additional
products. Quotes/binds new products for members as necessary and
works with member to obtain the required documentation.
10. Provides process and performance improvement
recommendations.
11. Performs other duties as assigned. -- MINIMUM JOB REQUIREMENTS:
Education:-- High school diploma or equivalent required;
Undergraduate studies in insurance, marketing, communications, or
related field highly desirable. College degree is preferred but not
required. -- License/Certification/Designation: State licensing as
required for property/casualty and life products in 45 Nationwide
states and 32 Allied states. Continuing education as required by
state(s).-- Associate must obtain the required state licenses
within the time period designated by the business unit. If an
associate fails or is unable to obtain required
licenses/registrations within the time period designated by the
business unit, the associate will be ineligible to continue in the
position. -- Experience:-- Three or more years related work
experience in sales of property/casualty insurance.-- Prefer
insurance industry experience and call center environment exposure.
Minimum 12 months' sales experience with a preference of the
experience as a Nationwide Sales associate.------------ --
Knowledge:-- Knowledge of property/casualty and life insurance
products, insurance processing systems and procedures, best
practices, state regulations and customer service practices.
Knowledgeable in all states and products including new sales,
policy maintenance and processing. -- Skills/Competencies:--
Possesses strong verbal and interpersonal skills to communicate
technical insurance information to policyholders, agents, and
others. Strong ability to influence prospective policyholders to
select Nationwide products. Demonstrated ability to operate
personal computer hardware/software in a WINDOWS environment. --
Values:-- Regularly and consistently demonstrates the Nationwide
Values and Guiding Behaviors. -- Staffing Exceptions to the above
Minimum Job Requirements must be approved by the: Hiring manager's
leader and HRBP. -- JOB CONDITIONS: Overtime Eligibility:--
Eligible (Non-Exempt) -- Working Conditions: Normal call center
environment.-- -- ADA:-- The above statements cover what are
generally believed to be principal and essential functions of this
job.-- Specific circumstances may allow or require some people
assigned to the job to perform a somewhat different combination of
duties.-- -- Credit Check: Due to the fiduciary accountabilities
within this job, a valid credit check and/or background check will
be required as part of the selection process PandoLogic.Category:
Sales, Keywords: Sales Representative
Keywords: Cielo - Nationwide, Des Moines , PL Retention Agent - Dir Dist (Sales and Retention Agent), Sales , Monroe, Iowa
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