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Customer Service Representative

Company: Collabera Inc.
Location: Des Moines
Posted on: November 22, 2021

Job Description:

Industry: Fortune 500 (Banking Client) Position: Customer Service RepresentativeDuration: 6 Months with Extension-- If you are interested to more about the position you can directly call at 973-867-0452 or email Kinjal.mehta@collabera.com-- -- Responsibilities: ------------------ Provides an exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. ------------------ May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. ------------------ Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. May be responsible for multiple claim types. --Job Requirements:Required Skills: 1+ year of Customer Service Experience -- Preferred Skills: Banking Domain Knowledge --

Keywords: Collabera Inc., Des Moines , Customer Service Representative, Sales , Des Moines, Iowa

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