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Lead Patient Service Representative (15246)

Company: Howard Brown Health
Location: Des Moines
Posted on: November 22, 2021

Job Description:

Job DetailsLevel ExperiencedJob Location Howard Brown Health 47th - , ILEducation Level High School Diploma/GEDJob Shift AnyWhy Howard Brown Health

  • A mission-driven organization for purpose-driven people. Howard Brown exists to eliminate the disparities in healthcare experienced by lesbian, gay, bisexual and transgender people through research, education and the provision of services that promote health and wellness
  • Community-based health clinics in some of Chicago's most underserved neighborhoods
  • The largest LGBTQ health provider in the Midwest
  • Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health. What is in it for you:
    • A commitment to work-life balance with:
      • 3-weeks paid vacation and 1-week of personal time
      • 12 accrued sick days per year
      • 9 paid holidays, including Juneteenth
      • PTO Exchange allows employees to turn unused PTO into liquid assets
      • Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.
        • BCBS HMO, PPO and PPO Select Plans
          • HMO premium = $27/month
          • BCBS Dental premium = $7.50/month
          • EyeMed Vision premium = $3.26/month
          • 401k program with up to 5% employer match after 90 days = $1,700+
          • Employer-paid basic life insurance valued at one times the annual salary up to $100K
          • Voluntary Life and AD&D, and Short-term and Long-term disability
          • Up to $720 pre-tax commuter and parking benefit account
          • Flexible Spending Accounts for healthcare and dependent care
          • Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
          • Employee Assistance Program with 5 employer-paid counseling sessions
          • 50% off at Brown Elephant Resale Shops and discounts at local businesses What you can expect:The Lead Patient Services Representative (PSR) is primarily responsible for assisting clients with billing and insurance matters. The Lead PSR assists Howard Brown Health patients with questions concerning their statements, provides options for payments and is a resource for other Howard Brown Health employees regarding patients' accounts. This person will also monitor payment plans and proactively engage patients in their financial responsibility to their Health Care Home at Howard Brown Health. The Lead PSR will work with patients/clients on assisting them in identifying and applying for programs they may be eligible for.How you will make an impact:
            • Lead a team of PSRs who assist in enrolling patients in the Marketplace and Medicaid.
            • Educate patients regarding their benefits and potential financial responsibilities.
            • Work with uninsured clients to establish a sliding scale agreement and monitor this process for Howard Brown.
            • Assist with patient registration, appointment scheduling, and answering phone calls as needed.
            • Assess clients appropriately for the correct sliding scale based on federal guidelines. Follow guidelines and laws pertaining to patient caps on charges.
              • Collect and enter patient payments.
              • On a daily basis, reconcile encounter forms and cash drawer collections.
              • Work with Finance department to implement any changes as needed to improve above operations.
              • Seek maximum reimbursement on behalf of Howard Brown Health by verifying benefits and eligibility for medical and mental health services in a timely manner.
              • With the input and assistance of the Patient Services Manager, manage PSR schedules, including ADP and time off requests
              • Act as the conduit for PSR needs and questions and represent the team for Howard Brown Health QualificationsQUALIFICATIONS, ABILITIES AND SKILLS:
                • Confidentiality is a must
                • High school degree or GED required.
                • Proficient use of computer applications such as GE Centricity, Excel and Word.
                • Two to three years experience in patient services/financial counseling setting.
                • Experience working with Medicare, Medicaid, and other insurances.
                • Must possess strong communication and demonstrate an ability to work effectively with diverse populations.
                • Bilingual - Spanish/English highly regarded. EQUAL OPPORTUNITY STATEMENT:All employment decisions at Howard Brown are made without regard to any person's race, color, sex, gender identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status or source of income.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Keywords: Howard Brown Health, Des Moines , Lead Patient Service Representative (15246), Sales , Des Moines, Iowa

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