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Customer Experience Agent

Company: Agi - Ag Growth International
Location: Boone
Posted on: January 16, 2022

Job Description:

Position Title: Customer Experience AgentDepartment: Customer ExperienceDivision: AGILocation: Boone, IA About AGI AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities. Through a comprehensive network of knowledgeable and highly skilled dealers, distributors and strategically located warehouse facilities, AGI serves both domestic and international customers. AGI takes a collaborative approach within the Westfield, Batco, Rem and Hutchinson Mayrath product offerings that considers all stakeholder requirements to satisfy the unique needs of our customers. The Opportunity The Customer Experience Agent will interact with customers via phone, email, and/or chat functionality. Additionally, they will respond to questions and inquiries including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines. The Team The Customer Experience Agent will report to AGIs Customer Experience Manager for the Portable Grain Handling product group. This dynamic team of currently 10-15 Customer Experience Agents provides best in class customer service to our North American Portable Grain Handling customer base. They will work collectively with Dealers, Customers and other Regional Sales Representatives across AGI to meet the growing needs of our customers. Responsibilities

  • Interact with customers via telephone, email, online chat, or in person to provide support and information on products and related services.
  • Respond to customer requests and questions including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines.
  • Analyze and resolve customer concerns using established procedures. Troubleshoot and resolve non-routine customer complaints. Escalate issues to next level staff as needed.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Ensure action and follow up to resolve customer issues
  • Provide feedback for continuous improvement in order to ensure consistent customer service and satisfaction.
  • Contact business customers to promote and sell our services and to maintain customer loyalty.
  • Assist with brochures or other catalog related materials for publication
  • Perform additional related duties as requested or required. Qualifications
    • Possess customer service, sales and business acumen, ideally coupled with an Associates degree in Sales, Marketing, Customer Service, Business or equivalent degree.
    • Have a proven history of dealing with complex situations and customer interactions
    • Be well organized and pay close attention to detail.
    • Have superior customer relationship skills, including active listening
    • Excellent written and verbal communication How To Apply Apply Today! Email with your cover letter and resume and note the job youre applying for in the subject line. We thank you for applying, however, only those selected to continue in the interview process will be contacted.
      AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
      Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once Jobble

Keywords: Agi - Ag Growth International, Des Moines , Customer Experience Agent, Sales , Boone, Iowa

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