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Customer Service Representative

Company: Service Legends
Location: Des Moines
Posted on: May 16, 2022

Job Description:

Job Description***MUST LIVE IN DES MOINES, IOWA AREA***Do you feel best when you help others? You're not afraid to go the extra mile to help people, you'd even go as far to say that it's your "calling" (see what we did there?). Whether it's reaching out to another department for answers or taking the time to talk to a nervous customer over the phone, you just want to make a difference for someone!Are you good at making people comfortable? You'll be the first person people talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating, air, or plumbing. You'll be great at helping them realize everything is under control and we're here to help!If you answered yes, hold the phone! We need to talk.Who We AreTrust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY. What's it like to Work at Service Legends?We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.Are You the Next Legend?The primary goal is to ensure 100% client satisfaction by owning each client and ensuring they are served. Our Customer Service Representative is responsible for taking incoming client calls for service and scheduling. In addition, this position is required to make outbound calls to club member and non-club member clients to ensure that 3 calls are ran each day per technician. The Customer Service Representative should expect to have an average of 90 calls per day, both incoming and outbound. This role is responsible for accurate scheduling and performing backup duties for dispatching, debriefing, and Sales Lead Coordination. The Customer Service Representative will work from home 90% of the time and is required to come into the office as needed.Essential Job Functions

  • Receive incoming service and maintenance calls from clients
      • Confirm service-related appointments for the following day
      • Schedule club member visits as directed
      • Make sure each technician has 3 calls scheduled per day
      • Build value with current club members to maintain renewal rate
      • Perform outbound calls to non-club member clients
      • Accurately build service-related calls
      • When directed, prepare and complete written client communications
      • Demonstrate accuracy and thoroughness in all aspects of position
      • Show ability to make timely decisions in the best interest of the customer and companyEssential Job RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications:
          • High School diploma or equivalent
          • 2 years of customer service experience
          • 1 year of call center experience Preferred Qualifications:
              • Associate degree or higher
              • Experience with position that is 70% phone time
              • Must have excellent phone etiquette and have the ability to manage multiple telephone lines in a professional and positive manner
              • Must be able to effectively prioritize and organize daily job duties
              • Must be able to accurately enter order information, including updating of customer accounts, telephone, and contact numbers
              • Extremely high attention to detail is required
              • Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word; experience with Service Titan software preferred
              • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English
              • Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situationsCompensation & Hours
                  • Starting wage of $18.00 - $25.00 per hour (DOE)
                  • Hours: 10:00 a.m. - 7:00 p.m. (flexible)
                  • Days: Monday - Friday
                  • 4 week Training Monday - Friday 8:00am - 5:00pm
                  • Work from home (must live in the Des Moines Metropolitan area due to onboarding & in-person trainings)The "Goodies"As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:
                    • Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
                    • Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
                    • Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs, Financial Assistance Programs, Wellness Programs, Family Care Assistance, and yes - Pet Care Assistance (fur babies are family too!).
                    • Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, trips, spiffs, and rewards. Our culture is unmatched by making sure we hold ourselves to the highest standards and offer monthly company outings to celebrate our wins. Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

Keywords: Service Legends, Des Moines , Customer Service Representative, Sales , Des Moines, Iowa

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