Customer Care Agent (Remote)
Company: SelectQuote
Location: Grimes
Posted on: June 24, 2022
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Job Description:
Why Join SelectQuoteAs an AEP Customer Care Agent, you'll make
outbound calls to newly enrolled and existing policyholders,
guiding them through their plan benefits and acquainting them with
SelectQuote's additional insurance product offerings. In this
hybrid Customer Service and Sales position, you'll support all
three divisions at SelectQuote (Senior, Life, and Auto & Home) but
focus on the Senior Medicare division during the Medicare Annual
Enrollment Period (AEP) from October to December. Customer Care
Agents also sell products and enroll customers during peak
times.It's an exciting time to join SelectQuote. We became publicly
traded in 2020 with the first 100% virtual IPO (non-biotech) in
American history. We've also been recognized nationally on the 2021
Top Workplaces USA list and by the Kansas City Business Journal as
a 2020 Best Places to Work honoree.We offer a competitive base pay
including $12/hour during your ramping period in addition to a
training bonus and commissions that result in a first-year target
compensation of $50k. Other incentives include prizes, spot
bonuses, and award trips.What We Offer: The CCA department focuses
on post-sale calls throughout each division to current
policyholders, which gives Customer Care Agents the ability to
enjoy a work/life balance outside of a traditional sales role. High
earning potential - 1st-year average annual income is $50k with
additional earning potential during AEP. Top CCA's make well over
$85k annually with unlimited growth potential. Paid training - We
have a sophisticated training program to propel you to increased
earning potential from the get-go! Benefits - Full-time employees
are eligible for medical, dental, vision, voluntary short-term
disability, company-paid long term disability, company-paid life
insurance and accidental death & dismemberment (AD&D), 401(k) +
company match and 100% vesting after 4 years, discretionary profit
sharing, employee stock purchase program (espp), paid time off,
floating holidays, paid maternity leave, paid parental bonding
leave, tuition reimbursement, jury duty pay, and other paid leaves
vary based on work locationWhat You Need to be Successful: Strong
work ethic and the ability to build client relationships Solutions
focused mindset Propensity to advocate for consumers and be a Sales
Team liaison Intermediate technology skills & the ability to
multi-task Coachability & adaptability Positivity & effective
communication skillsTraining, Experience, & Necessities: Customer
service/client relations experience is beneficial Sales, insurance,
or call center experience is beneficial High school diploma or GED
required Accident & Health resident insurance license. If you're
not already licensed, you must become licensed by a given deadline.
Ability to complete AHIP and additional onboarding requirements by
a given deadline Hardwired high-speed internet connection with a
minimum download speed of 20mbps and upload speed of 20mbps To be
considered for a remote opportunity:Live in one of our remote
states: AL, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NC,
ND, NE, NH, OH, OK, SC, SD, TN, TX, UT, VA, WV, WI, WYLive 60+
miles away from our physical office site (Overland Park, KS)
Keywords: SelectQuote, Des Moines , Customer Care Agent (Remote), Sales , Grimes, Iowa
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