Front Desk Agent - Full Time l Country Inn & Suites

Company: CSM Corporation
Location: Clive
Posted on: May 26, 2023

Job Description:

Job Duties:* Anticipates and responds to guests in a friendly and positive manner* Responsible for providing the highest level of service* Process check-ins and check-outs, verify billing, create reservations, and process special requests* Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services* Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary* Understands and follows the company guest service recovery program* Follows proper selling techniques and ensures strategies are utilized to maximize room revenues* Monitors room availability, follows restrictions, and all booking policies and procedures* Drives sales and maximizes revenue by up-selling rooms and amenities* Follows company procedures when handling cash and processing financial transactions* Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste* Produces required volume of work by planning, organizing and prioritizing work duties* Adheres to company general work rules, department procedures and company policies* Attends all required department and hotel meetings* Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations* Follows all company procedures for guest/associate incidents* Knowledgeable of hotel emergency proceduresEducation: High school diploma or GED

Keywords: CSM Corporation, Des Moines , Front Desk Agent - Full Time l Country Inn & Suites, Sales , Clive, Iowa