Customer Service Rep - Located in West Des Moines, IA
Company: Mediacom Communications Corporation
Location: Boone
Posted on: May 28, 2023
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Job Description:
Located in West Des Moines, IA
Class starting June 5th!
Mediacom is proud to have received the following recognition: "2022
and 2021 Best Managed Companies," "2019 Best Company for Women to
Work," "2017 Best Company for People of Color and Women to Work,"
and "Content & Connectivity Human Resources (C2HR)'s 2021 Social
Impact Award"
You'll find all sorts of advantages to joining the Mediacom family.
If you enjoy technology and serving your community, you'll love
Mediacom. Along with that rewarding feeling, you'll be given the
Power to Succeed in your career while enjoying ongoing training and
a generous benefits package designed to be flexible and relevant to
your needs.
HYBRID WORK SCHEDULE AFTER TRAINING!
General Responsibilities:
The Collections Associate I will assist Mediacom in maintaining our
revenue stream by speaking with customers about past-due accounts
and assisting them in making payments to ensure their services are
not interrupted. You will accomplish this by participating in
non-pay reminder activities to customers. In addition agents are
eligible for regular incentives driven by individual
performance.
Specific Responsibilities:
--- Receiving payment and posting to customer accounts.
--- Contacting customers and advising of potential service
disconnection.
--- Keeping detailed and accurate records of collection and status
of accounts.
--- Assist payment center to ensure customer satisfaction.
--- Process payment arrangements and follow through to ensure
arrangements are met in a timely manner.
--- Monitor aged balanced reports and assist with collections of
NSF checks.
--- Assessing customer needs to determine appropriate payment
arrangements within company guidelines.
--- Partnering with other departments to resolve billing or service
disputes.
--- Perform other duties as assigned.
Preferred Experience/Skills:
--- High School Diploma or equivalent.
--- Use of mathematics to solve problems.
--- Good listening, negotiation and communication skills.
--- Customer service experience preferred.
--- Good time management and organization skills.
--- Knowledge of PC based word processing and spreadsheet programs,
such as Microsoft Word and Excel.
It is the policy of Mediacom to provide equal opportunities for
employment and advancement to qualified individuals without regard
to race, color, religion, creed, national origin, sex, age, sexual
orientation, marital status, disability, or veteran status.
Mediacom is an EOE Employer
m/f/d/v
#Li-Hybrid
Keywords: Mediacom Communications Corporation, Des Moines , Customer Service Rep - Located in West Des Moines, IA, Sales , Boone, Iowa
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