Member Service Representative
Company: GreenState Credit Union
Location: Des Moines
Posted on: May 3, 2024
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Job Description:
GreenState Credit UnionMember Service RepresentativeUS-IA-Des
MoinesJob ID: 2024-3656Type: Regular Full-Time# of Openings:
1Category: RetailGreenState Credit UnionOverviewPOSITION
SUMMARY:The primary duties/responsibilities of the Member Service
Representative (MSR) include quality, responsive, and professional
member service to all members and staff of GreenState Credit Union
in all daily transactions and inquiries. Provides information
and/or answers questions regarding transactions and all Credit
Union products and services. This position is the front line to our
members and the face of the credit union. Service starts with this
key role and they are our service champions. The qualified
candidate will be member focused, show excellence in accuracy and
all their work, demonstrate integrity, share one vision through
teamwork and continually look for improvement within their role.
GREENSTATE CULTURE:At GreenState, we exist to create lasting value
for those we serve. We do this by putting immense value into our
employees, members and communities. We empower our employees to
create endless opportunities, which will then impact the lives of
our members and enhance the vitality of our communities. GreenState
is proud to offer a Bilingual Pay Program for qualifying
applicants. Position details:Monday through Friday from 8:45 am -
5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.Pay range
for this hourly position is $17.39 - $23.40/hr with a monthly
incentive opportunity and a progressive benefits package.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:Performs
essential duties and responsibilities in the following areas which
may include, but are not limited to those listed and are subject to
change:Adheres to the Credit Union Service Standards in carrying
out GreenState's mission and vision.Demonstrates a positive member
service (internal and external) focus at all times, greeting
members and guests with a smile and eye contact immediately upon
their arrival, using their name or acknowledging them, and thanking
them for their business.Demonstrates teamwork in all interactions
with coworkers and in the completion of all duties and
responsibilities.Ensures confidentiality of member
information.Supports a diverse and inclusive work
environment.Ensures confidentiality of members account records and
account information. Request identification whenever necessary and
provide account information to only those members listed as primary
or joint owners.Makes weekly outbound service calls to
members.Answers member questions or refer members to appropriate
departments or supervisors.Assists with member account
discrepancies, statement problems, complaints and escalates as
necessary.Performs member transactions including; deposits,
withdrawals, transfers, check cashing, loan payments, credit card
payments, cash advances, bond redemptions, disbursement of official
checks, sale of money orders, cashier checks, savings bonds, and
promotional sales materials.Builds member relationships by
recognizing their financial needs and meeting those needs with the
appropriate GreenState product and service or referring them to the
specialized department (Wealth Management, Commercial, Mortgage,
GreenState Insurance etc.) to be served.Maintains a satisfactory
balancing record.Educates members and staff of the features and
benefits of all our products and services.Refers products and
services that benefit members to achieve team goals.Accepts and
examines checks for endorsements and negotiability. Determine
availability of funds based on regulations and policy. Place holds
on accounts for uncollected funds when necessary, provide member
with the proper documentation.Processes mail and night deposit
transactions.Completes all forms including negotiable instrument
logs, vault cash advances/turn-ins, direct deposit, member check
orders.Participates in Opening and Closing procedures. Organize the
MSR area and turn off all equipment (computers, copier, adding
machines, lights). Ensure all confidential information is secured
at the end of the day.Complete daily work including balancing and
reconciliation of drawer offages.Monitors and manage the vault
including cash disbursements, balancing, and end of day lock-up.
Ensure that enough, but not excessive, funds are always on hand
.Assists in security procedures. Has access to and is accountable
for office keys and combinations.Balances, maintains, and corrects
the coin machine and cash recyclers.Plays a vital role in enriching
the community by participating in community service organizations
and/or Credit Union sponsored events.QualificationsJOB
REQUIREMENTS:Interpersonal skills to represent the Credit Union in
a positive way.High energy with the ability to approach individuals
to engage in conversation, build rapport, establish and maintain
member loyalty. Thorough knowledge of deposit products and
regulations.Accuracy in the handling of cash, recording daily
transactions, and attention to detail.Good telephone manners and
techniques.Ability to work with minimal direction and exercise
sound judgment.Member account problem-solving skills.Proficiency
with related computer applications, spreadsheets, word processing,
and database applications.Ability to develop and maintain effective
working relationships as a cohesive team.High school diploma or the
equivalent (i.e. GED).Cash handling, sales, and customer service
experience desired.Must be bondable.Reports to work punctually,
works all scheduled hours, and works overtime as necessitated by
business demand.Reporting RelationshipReports to the Vice
President/Branch Managers as assigned.Supervisory
ResponsibilitiesThis position is not responsible for supervision of
other employees.Equal Opportunity Employment StatementGreenState
Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We
strongly encourage minorities, veterans, and individuals with
disabilities to apply for openings with the credit
union.PIda22a09bea6b-25660-34217667
Keywords: GreenState Credit Union, Des Moines , Member Service Representative, Sales , Des Moines, Iowa
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