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Insurance Agent Suoport Representative

Company: Cognizant US Corporation
Location: Des Moines
Posted on: November 10, 2019

Job Description:

Insurance Agent Suoport Representative Insurance Agent Support Representative Property & Casualty Insurance Available Shifts: Full-Time, M-F with one Saturday every 5-6 weeks 11 am - 8 pm, with limited alternate shifts Competitive Benefits Offered: New competitive wages $1000 Training Bonus Salary Increase after 6 months of employment Special Consideration for highly experienced candidates Immediate Health Benefits available Paid Parking & Paid DART bus pass Summary: The Agent Support Representative is responsible for fielding inbound calls from customers and field agents regarding existing home and auto insurance policies. The Agent Support Representative will provide assistance on billing inquiries, policy questions, and counsel customer and agents on underwriting eligibility and policy coverage. Job Responsibilities: Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service. Counsel customers/agents on underwriting eligibility and policy coverage and/or options. Within established time frame, provide phone requested quotes to customers/agents for changes to existing lines or products. Review phone requested cancellations and reinstatement and make appropriate decisions to resolve. Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries. Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents. Accountable to build/maintain effective relationships with customers/agents. May provide agency and internal support on information input processes. Handle special projects/other related assignments as delegated by Team Manager. *** 12 - 14 weeks of training required, with limited time off *** Required Skills: High school diploma or equivalent Customer service experience (face to face or phone) Basic math and analytical skills Preferred Skills:Prior insurance experienceCall center experienceCollege degree 0 % Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 MS Excel PL1 Required 2 MS Office PL1 Required 3 MS Powerpoint PL1 Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Application Development / Application Maintenance United States-Iowa-Des Moines - IA USA, CLT Full Time Employee Full-time Standard Entry Level Day Job Nov 4, 2019, 12:28:13 PM Business Process Outsourcing BPO - United States

Keywords: Cognizant US Corporation, Des Moines , Insurance Agent Suoport Representative, Sales , Des Moines, Iowa

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