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2022 - Summer - Consulting Associate- Managed Technology Services- Service Desk

Company: RSM US
Location: Des Moines
Posted on: January 16, 2022

Job Description:

Technology Consulting - Managed IT Service (MTS) Service Desk Associate A Managed IT Service (MTS) Desk Associate, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Associate, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career. A Managed IT Service (MITS) Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment. Job Duties and Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Adaptability to changing processes and technology Works well within team interactions Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM's ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Basic Qualifications: A passion for technology and a desire to learn Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration. A minimum 3.0 GPA is preferred Excellent customer service skills Focused on attention to detail Maintains a reasonable capacity level for stress tolerance Knowledge of Microsoft Office, including Word, Excel and Visio Knowledge of Apple and Windows-based software/hardware Excellent written and verbal communication, problem solving and analytical skills. Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations. Ability to travel up to 25% Preferred Qualifications: Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration. Experience with Office 365 and associated workloads including Email and SharePoint Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with enterprise mobile devices RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. In accordance with applicable law and RSM policy, prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 . If not vaccinated for COVID-19 they must qualify for an accommodation to this vaccination requirement o r participate in testing . If you are located in New York, pursuant to current applicable law, you will be required to be vaccinated to enter the New York office and testing is not an option to enter the New York office. You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective. Experience RSM US. Experience the power of being understood. RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans. Job ID: req21297 Line of Business: Consulting Services SubFunction: MTS MITS Service Desk Job Type: FullTime Req #: req21297 Location: Des Moines, IA US Region: Central Region Job Category: Business Consulting/Technology Employment Type: Campus Associate Degree Required: Bachelor Travel: Yes

Keywords: RSM US, Des Moines , 2022 - Summer - Consulting Associate- Managed Technology Services- Service Desk, IT / Software / Systems , Des Moines, Iowa

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