Sales Coordinator
Company: Stoney Creek Hotel & Conference Center, Des Moines
Location: Johnston
Posted on: May 16, 2022
Job Description:
Job DescriptionGeneral ResponsibilitiesCoordinate/finalize all
events that occur at the property. Proactively plan with hotel
staff, caterers, other entities so each event is as successful as
possible. Maximize revenues and meet/exceed hotel profit goals.
Achieve all sales objectives in accordance with all Stoney Creek
standards and strive to exceed guest/client expectations. The focus
of this job is making connections with people, motivating, and
inspiring them to achieve results. Poise and an engaging,
empathetic communication style based on natural warmth and
enthusiasm is the key to achieving the goals of this job. The work
involves driving toward results by enrolling the commitment and
buy-in of others. While the job requires strong initiative and
self-direction, results are only achieved with and through people.
A sincere appreciation for people and how they are each uniquely
motivated is the foundation for designing and implementing
interactive communication and decision-making processes. Knowledge
and skill in how to successfully influence and persuade others by
understanding how their individual needs and motivations link to
goals is essential. The job requires a high degree of "selling,"
whether of ideas and policies within the organization, or products
or services in the marketplace. Supervision Received/ProvidedThis
position is supervised by the General Manager or Sales
Manager/Director of Sales. Essential Duties
- Understands, promotes, and embraces the People First philosophy
of Stoney Creek.
- Support the operations of the hotel by serving as MOD, as
needed.
- Pro-actively sell the hotel through direct and indirect
efforts.
- Serve as the guest contact at the property level for all group
meeting planners.
- Represent the hotel in the community and the hospitality
industry.
- Direct responsibility for the event planning of all function
space.
- Work with the Sales Manager/DOS, Conference Center Manager,
conference, and all other staff to assure each event is accurately
presented, with a positive environment and a successful
result.
- Variety of activities with multiple projects occurring
simultaneously.
- Multi-tasking and a sense of urgency for goal achievement are
necessary in this fast-paced environment.
- People/relationships focus with the ability to team build by
inspiring, motivating, and engaging others with their
commitment.
- Extroverted, warm, enthusiastic, empathetic stimulating
communicator with a persuasive "selling" style. Task List
- Perform event planning related duties in a timely and accurate
manner
- Contracts
- Cancellations/Lost Business Reports
- Conference Center rate analysis
- Input in conference schedules
- Trace file system
- Communicate with caterers regarding guest requests/menus, food
counts, follow up on food quality, staff performance.
- Event billing
- Perform inside sales related duties in a timely and accurate
manner
- Proposals
- Contracts
- Cancellations/Lost Business Reports
- Rooming lists
- Competitive Analysis
- Geographic file
- Weekly Sales Activity Report
- Participate in Yield Management with the Sales Manager, GM,
AGM, FOM
- Set and control group room ceilings
- Book, maintain, and release group blocks in a timely
manner
- Assist in reviewing inventory and rate level availability
- Achieve goals set for in the annual Budget and the annual
Marketing Plan
- Telephone solicitation
- Outside sales calls
- Site inspections
- Special projects
- Room/conference goals
- Hospitality events
- Securing new accounts
- Maintaining existing accounts
- Follow up
- A/R assistance
- Assist efforts towards writing the Annual Marketing Plan,
including monthly plan of action, and monitoring those
results.
- Develop and enhance relationships with all meeting planners.
- Business after-hours events
- Organizational memberships
- Local community networking opportunities
- Training, motivating any employee when needed.
- Coordinating/finalizing all conference events
- Communicating with clients to ensure all details are
coordinated
- Communicating with caterers to ensure optimal results for
clients
- Communicate/lead the banquet staff in the details of the set-up
of the event
- Provide proper billing guidelines
- Liaison to client on site
- Provide follow up to client for feedback of event, future
booking Other Duties
- Assisting in other departments, as needed
- Driving shuttle
- Promote any SC program
- Attend any staff, SC, related meetings Required
Education/Certifications/Training/Experience
- High School degree or GED required. College degree in related
area preferred.
- Proficient computer skills
Keywords: Stoney Creek Hotel & Conference Center, Des Moines, Des Moines , Sales Coordinator, Sales , Johnston, Iowa
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